Members
7th
Term: Oct. 2016 ～
The following 15 researchers are working at the Hakubi Center for Advanced Research, Kyoto University.
The Map of Hakubi Researchers.
:Global Type
:Tenure-track Type
★ Satoko SUZUKI Associate Professor
Research Interests: Marketing, Consumer Behavior
Research Topic: Empirical and theoretical research on the globalization of Japanese Service Industry
Short Introduction
Omotenashi is a defining characteristic of many Japanese firms. Although it is difficult to translate the word into English, it can be roughly defined as “the spirit of selfless hospitality.” Japan’s service culture of omotenashi is internationally praised for its thoughtfulness, dedication to the needs of customers, and meticulous attention to detail. However, since omotenashi is deeply rooted in traditional Japanese values and ways of thinking, it has been very difficult to replicate outside Japan. My research explores how companies can leverage omotenashi in the global market to attain market leadership. I am examining the issue both from the perspective of the provider (i.e., successful Japanese firms leveraging omotenashi overseas) and the market (i.e. the attitude of local people toward omotenashi). The objective of this research is to construct a new model for company globalization.
